General Conditions of Sale
These General Conditions of Sale govern the purchase of funeral urns made remotely via the website owned by Tiemme Mobili d’Arte srl (cheopexcellenceurns.it), headquartered at Via Leonardo Da Vinci, 347 – 50059 – Vinci – Florence – Italy. Tiemme Mobili d’Arte srl is registered with the C.C.I.A.A. of Florence, REA 247181, Tax Code/VAT No. IT 00869820480, email: info@cheopexcellenceurns.it. By clicking to validate the order, the customer declares to have read and accepted these general conditions of sale. This click serves as an “electronic signature.”
Object
These general conditions of sale define the rights and obligations of the parties within the scope of the online sale of goods offered by the SELLER to the consumer.
Order Confirmation
The contractual information will be confirmed by email to the address provided by the consumer in the order form.
Proof of the Transaction
The computerized records, stored in Tiemme Mobili d’Arte srl’s IT systems under reasonable security conditions, are considered proof of communication, orders, and payments made between the parties. The archiving of order forms and invoices is carried out on a reliable and durable medium, which can be produced as evidence.
Product Information
All efforts have been made to ensure the accuracy of the information presented on the SELLER’S SITE. However, the SELLER or its suppliers are not liable for the consequences, incidents, or special damages resulting from electronic transmissions or the accuracy of the information transmitted, even if the SELLER was aware of the possibility of such damages. Product and manufacturer names are used for identification purposes only. Photos, descriptions, and product prices are non-contractual.
Validity Duration of the Offer and Product Prices
Our prices are valid for the day.
Delivery Methods
Products are delivered to the address indicated by the consumer in the order form and only to the geographical areas we serve. All products leave our premises in perfect condition.
The customer must report any minor damage (hole, crush marks, etc.) to the courier (or postal service) and may refuse the package if necessary. An identical new product will then be shipped to you at no additional cost. Any product declared damaged after delivery, without any reservation being made upon receipt of the package, will not be considered for replacement.
As with any shipment, delays or product loss may occur. In such a case, we contact the courier to initiate an investigation. All efforts will be made, as long as necessary, to find the package. In such a case, the merchant will be reimbursed by the courier and will send a new identical package at their own expense.
We disclaim all responsibility for delivery delays caused by the courier, especially in cases of product loss, inclement weather, strikes, or force majeure. Pursuant to Decree Law No. 223 of July 4, 2006, “manovra bis,” Article 37 paragraphs 8 and 9, converted into Law 248 of August 4, 2006, effective as of August 12, 2006, which reintroduces the obligation to report the customer and supplier list in the event of invoice issuance, and Decree Law 78 of May 31, 2010, converted into Law 122 of July 30, 2010, it is necessary to request the VAT number and Tax Code from customers in the appropriate fields on the website.
Delivery Issues Due to the Courier
Any anomaly related to delivery (damage, missing product compared to the delivery note, damaged package, broken products, etc.) must be indicated on the delivery note in the form of “handwritten reservations,” signed by the customer. The consumer must simultaneously confirm this anomaly by sending the courier a registered letter with acknowledgment of receipt within (2) working days following the delivery date, stating the reason for the claim. The consumer must send a copy of this letter to the SELLER’S ADDRESS. Without this formal notice, we will not proceed with any exchanges.
Delivery Errors
The consumer must make a claim to the SELLER on the day of delivery or no later than the first working day following delivery for any delivery error and/or non-conformity of the products in type or quality compared to the indications on the order form. After this period, any claim will be rejected. The claim to the seller can be made at the SELLER’S ADDRESS. Any claim not made in accordance with the rules defined above and within the allotted time will not be considered and will release the SELLER from any liability to the consumer. In the case of delivery error or exchange, any product to be exchanged or refunded must be returned to the SELLER as a whole and in its original packaging in impeccable condition to the SELLER’S ADDRESS. To be accepted, any return must be reported and have the SELLER’s prior agreement, who will send the package to the correct address if agreed. The shipping costs are borne by the SELLER, except in cases where the product does not match the consumer’s declaration in the return request.
Product Warranty
These provisions do not deprive the consumer of the legal warranty that obliges the professional seller to guarantee them against all consequences of hidden defects in the sold item. The consumer is expressly informed that the SELLER is not the manufacturer of the products presented on the SELLER’S SITE and that the SELLER disclaims all liability for defective products. Consequently, in the event of damage caused to a person or property by a defective product, only the manufacturer’s liability can be sought by the consumer, based on the information on the product packaging. The 24-month warranty is reserved for PRIVATE Consumers, meaning natural persons who purchase goods without specifying a VAT number on the order. If invoiced to a business or profession (VAT subject), the warranty is 12 months under DL 24/02. This warranty excludes all products modified or repaired by the customer or any other entity.
Right of Withdrawal
The right of withdrawal applies only to natural persons. The consumer has a period of seven (7) days to return, at their expense, products that do not suit them. This period starts from the day of receipt of the order by the consumer. Any return must be reported to the SELLER’s customer service. The product must be returned to the address authorized by the Seller. Only products returned in their entirety, in their original, complete, and intact packaging, and in perfect resale condition, will be accepted. Any damaged product or packaging that has been deteriorated will not be refunded, exchanged, or taken back. This right of withdrawal is exercised without penalty, except for shipping costs. If exercising the right of withdrawal, the consumer can choose to request a refund of the amounts paid or an exchange of the product.
In the case of an exchange, the reshipment will be at the consumer’s expense. If exercising the right of withdrawal, the SELLER will make every effort to reimburse the consumer within 30 days.
Usage Rights
The use of images and/or texts present on the site is strictly prohibited.
Force Majeure
Force majeure will be considered any irresistible event or circumstance, external to the parties, unforeseeable, inevitable, beyond the control of the parties, and that cannot be prevented by them, despite all reasonable efforts. The party affected by such circumstances will notify the other within ten working days from the date they become aware of it. Explicitly considered cases of force majeure or unforeseeable circumstances include, in addition to those usually recognized by the courts, blocking of transport means, earthquakes, fires, storms, floods, lightning, suspension of telecommunication networks or difficulties specific to external telecommunication networks to customers.
Applicable Law
These general conditions are governed by Italian law. This applies to both the substantive and procedural rules. In the event of disputes or claims, the consumer will first contact the SELLER to seek an amicable solution.
Personal Data Protection
All data you provide are used to process your orders. According to the law, you have the right to access, modify, rectify, and delete the data you have communicated to the SELLER. This right can also be exercised online. By validating the General Conditions of Sale, I confirm that I have read the privacy policy.
Disputes
Any order placed on the SITE implies the customer’s full acceptance, without reservations, of the SELLER’s general conditions of sale. This contract is governed by Italian law. Any dispute relating to the sale (price, warranty, return, VAT, products, etc.) will be subject to Italian jurisdiction in the seller’s exclusive choice of court.